In this scenario, both sides are on WhatsApp, so we will need to use one of those templates to get the conversation moving. Until your customer replies, you can only send messages conforming to approved templates. How will you get opt-in from both participants? Unsolicited outbound messages to WhatsApp are highly restricted.When you create your WhatsApp Business Profile, keep that buyer personality in mind first. The buyer is the most critical personality: the brand they see in WhatsApp is important and must establish enough trust to proceed with the conversation. Who is speaking with whom? This is probably the bread-and-butter of your business idea: if you're a two-sided marketplace, you're probably connecting a buyer and a seller (or a passenger and a rider).When you connect two WhatsApp participants, you'll have to solve two business problems: Masked Communication: Connecting Two WhatsApp Participants These messages and media will flow just fine for the next 24 hours. By starting from an inbound WhatsApp message, we've avoided any need to use WhatsApp Templates to start the Conversation. Note: The WhatsApp user kicks off this conversation by sending the first message. Let's get down to it our SMS-to-WhatsApp conversation will take four steps to set up.īecause you've set up this conversation to proxy with SMS, you'll see the messages flowing back and forth automatically between your two channels. Pick your favorite on the right and follow along. We recommend the Twilio CLI for experimenting, but these guides will work in any language in Twilio. Your Twilio WhatsApp number (hereafter "TWI-WA-NUMBER").A Twilio SMS-capable phone number (hereafter "TWI-SMS-NUMBER").SMS is the easiest channel to connect to WhatsApp in a Twilio Conversation. Now, you're ready to go! Cross-Channel Masking: Connecting WhatsApp to SMS #WHATSAPP OPEN CHAT RECEIVE MESSAGE SAME CHAT DIFFERENT REGISTRATION#Note: If your use case can function such that you always receive WhatsApp messages first from your customers, you can skip the template registration step. This is specifically required if you want to send a message to a new user on WhatsApp, or send a message more than 24 hours after the last response. However, the screenshots will looks lightly different from what you see in the WhatsApp interface.ĭepending on your use-case, you may need to secure some approved WhatsApp templates. If you follow the steps chronologically, you will still be able to complete the tutorial because you will have opted into the WhatsApp's 24-hour window. The last section of the tutorial uses templates to initiate contact between two separate WhatsApp participants. Supported Browsers for the JavaScript SDK Using Google Dialogflow with Conversations Using Facebook Messenger with Conversations Migrating your Chat iOS SDK to ConversationsĬonnecting Twilio Studio to Conversations #WHATSAPP OPEN CHAT RECEIVE MESSAGE SAME CHAT DIFFERENT ANDROID#Migrating your Chat Android SDK to Conversations Modifying a Conversation, Message, or Participantīest Practices using the Conversations SDK Exploring the Conversations JavaScript QuickstartĮxploring the Conversations Swift Quickstart (iOS)Įxploring the Conversations Android Quickstart
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |